Privacy Policy

RollOReel AI Studio ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services ("Services"), in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

By using our Services, you agree to the collection and use of information in accordance with this policy.

2.1 Information You Provide Directly

• Account registration data (name, email address, password)
• Billing and payment information (processed securely via Stripe; we never store card numbers)
• Profile information (brand name, logo, contact details)
• Content you upload (photos, images, audio files)
• Communications with our support team

2.2 Information Collected Automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, device identifiers)
• Usage data (features used, credits consumed, project metadata)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Payment processors (Stripe) may share transaction status
• Analytics services may share aggregated usage insights

We use your personal information for the following purposes under PIPEDA's principle of identified purposes:

• To provide, operate, and maintain our Services
• To process transactions and send related receipts and notifications
• To personalize your experience and remember your preferences
• To generate AI video content using your uploaded assets
• To send transactional emails (account activity, billing, project status)
• To send promotional communications (with your consent; unsubscribe any time)
• To monitor and analyze usage patterns to improve our Services
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations under Canadian law

Under PIPEDA, we collect and process personal information only with your knowledge and consent, or as otherwise permitted or required by law. You may withdraw consent at any time by contacting us at privacy@rolloreel.com. Withdrawing consent to certain processing may limit your ability to use our Services.

We do not sell your personal information. We may share it in the following limited circumstances:

• Trusted Vendors: Carefully selected vendors help us operate secure infrastructure, payments, email delivery, analytics, and production workflows. These vendors are contractually bound to handle your data securely and only for the purposes we specify.
• Legal Requirements: When required by law, court order, or governmental authority in Canada or other applicable jurisdictions.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, provided the acquiring party agrees to honour this Privacy Policy.
• With Your Consent: For any other purpose with your explicit consent.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Canadian law:

• Account data: retained while your account is active and for 2 years after deletion
• Billing and transaction records: retained for 7 years per Canadian tax requirements
• Uploaded content (photos, videos): retained until you delete it or close your account
• Generated video files: retained for 90 days after creation unless downloaded or archived
• Support correspondence: retained for 3 years

Your data may be stored and processed in Canada, the United States, and other countries where our trusted vendors operate. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place consistent with PIPEDA, including contractual protections equivalent to Canadian privacy standards.

We use cookies and similar technologies to enhance your experience, maintain session state, and analyze platform usage:

• Essential cookies: Required for authentication and core functionality
• Analytics cookies: Help us understand how users interact with our platform
• Preference cookies: Remember your settings (e.g., theme)

You may control cookie settings through your browser, though disabling certain cookies may impair functionality.

Under PIPEDA and applicable Ontario law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent to processing at any time (subject to legal restrictions)
• Deletion: Request deletion of your personal information (subject to legal retention obligations)
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC)

To exercise any of these rights, contact our Privacy Officer at privacy@rolloreel.com. We will respond within 30 days.

We implement industry-standard technical and organizational safeguards to protect your personal information, including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date, and by sending an email notification to your registered address. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

You also have the right to contact the Office of the Privacy Commissioner of Canada if you are unsatisfied with our response.